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FAQs & Issues

2 min read

How do I get faster support and help? #

We recommend using the contact form on our premium support page or the contact form on our WordPress Support Forum. You can also leave a comment in the comment section below, but that will be a bit slower and has a limitation with sharing extra info like screenshots and private information like website URL.

Before contacting us, please make sure that you:

  1. Read the documentation carefully,
  2. See this Support FAQs

If you didn’t find the answer to your problem, please ask your question on the item discussion page or send us a private message from the support contact form and we will reply via email.

IMPORTANT! 
For fast troubleshooting, please send us detailed information about the issue. Also, make sure that you send us your site URL where you are using/want to add the flipbook. Please note, that we cannot troubleshoot efficiently from screen-shots.

Please wait some time until we respond (usually in 24 – 48 hours).

Customization #

How to change thumb size for lightbox popups? #

You can change the thumb size by using Custom CSS. We recommend using Theme Customizer -> Additional CSS section for adding Custom CSS.

._df_thumb{
    width:240px;
    height:360px;
}

How to show thumb title without hover? #

Normally thumb titles are displayed on hover. It can be changed to auto with Custom CSS. We recommend using Theme Customizer -> Additional CSS section for adding Custom CSS.

._df_thumb ._df_book-title, ._df_thumb .df-book-title {
    opacity: 1;
    bottom: 0;
}

How to change the color of links in the flipbook? #

The links in the PDF are auto-detected and highlighted in yellow as default. To change the color you can either make the highlight transparent to hide the yellow highlight or change the color to another. We recommend using Theme Customizer -> Additional CSS section for adding Custom CSS.

/* Make the highlight transparent - no color */

section.linkAnnotation a, a.linkAnnotation, a.customLinkAnnotation, .customHtmlAnnotation, .customVideoAnnotation{
    opacity:0 !important; 
}
/* Make the highlight color red */

section.linkAnnotation a, a.linkAnnotation, a.customLinkAnnotation, .customHtmlAnnotation, .customVideoAnnotation{ 
    background-color: red !important; 
}

Custom Buttons(Pro) #

You can create your own buttons by using the ‘custom’ type shortcode. Example:

[dflip id="123" type="custom"]Your button shortcode goes here[/dflip]

[dflip id="123" type="custom"]<div class="custom-button">My Button</div>[/dflip]

[dflip id="123" type="custom"][button-shortcode]My button[/button-shortcode][/dflip]

Demo:

Your button shortcode goes here

Custom Links(Pro) #

You can create your own link by using the ‘link’ type shortcode. Example:

[dflip id="91" type="link"]Click this link[/dflip]

Demo:  Click this link to open flipbook    

How to disable Zoom in Flipbook?(Pro) #

There are two types of zoom available in dFlip Flipbook Plugin and both types can be changed as per requirement.

  1. Disable Zoom on Mouse Scroll: This can be disabled using the dFlip Books -> Settings -> Enable Zoom on Scroll setting. This enabled and disabled the zoom effect on the mouse scroll. To disable zoom on mouse scroll set the value to False.
  2. Disable Zoom Buttons: This option will hide the Zoom-In and Zoom-Out buttons. To do so, under dFlip Books -> Settings -> HideControls add zoomIn, zoomOut into the textBox. Make sure the control names are separated by commas and in the exact letter case.

How to disable Share in Flipbook?(Pro) #

To do so, under dFlip Books -> Settings -> HideControls add share into the textBox. Make sure the control names are separated by commas and in the exact letter case.

185 thoughts on “FAQs & Issues”

  1. I dont understand the yearly charge? What happens if after a year I decide to stop using the application, what happens to the flipbooks I have already made and are on my site.

    Reply

    • Hi,
      They will stay there and you can continue to use the plugin.

      The plugin won’t get updates and support after the license expires, nothing else changes.

      A yearly license helps us continue working and supporting the plugin.

      Reply

  2. Hi I want to try it out for a while.
    Is there a possibility to buy it for a year only, without automatic repayment.
    What will happen with the plugin after a year?

    Reply

  4. hello

    First of all, i love your plugin, tried everything on the wp plugins and this is by far the best one!
    Right now i am using the lite version, but in a few months i will probably need bigger files and i’ll be moving to pro.

    Until then, i would appreciate your help. Here is the situation:
    I have built a page with nicepage and inside it is a tabs element, and 3 tabs with 3 shortcodes for the 3 PDFs i want to display.
    The problem is, on the first tab, which is shown when the page is loaded the PDF is shown properly, but on the second and third on loading the PDF is really small and you need to zoom twice until everything settles and works perfectly.

    The page is: https://udzbenici.alfa.hr/primary-booster/

    Please help me, I am unsure in which direction to go…..

    Reply

    • Hi,

      Don’t use tabs, you can use thumb popups provided by DearFlip. Also using multiple embedded flipbooks on a page is not recommended- use lightbox popups.
      With thumb type popup lightboxes, user can open the required flipbook that they want to read.

      Best

      Reply

  5. Hi, after clicking into fullscreen button when clicking again the pdf bacames too small, how can i control the size at the moment i leave the fullscreen mode?

    Reply

  7. I’m trying to create a link on a PDF to jump to another page on the PDF but I don’t see instructions on where to put a “deep-link” or a “button.” The examples here work but I can’t see the code needed for wordpress.

    Reply

    • Such links are created while creating PDF itself. It’s not done by the plugin.

      Please use the editor/exporter program to make such edits to PDF. We use google docs to generate our PDFs and link the internal pages.

      Best,
      DearFlip Team

      Reply

  8. Hi Team,

    I’ve just tried the light plugin, and commend you on ease of use, and basic features.

    Is the text size setting for Outline items controlled by a header size? Maybe one of H4-H6? I find it quite small, and wondered if there were a simple way to increase the size.

    Thanks!

    Reply

  9. I am trying to find out if this plugin has a bookmark feature. Example, if we have a list of bookmarks running down the edge of a page, can we hyperlink to another page in the flipbook?

    Reply

  11. Hello, I am interested in buying your plugin, however, I have a few questions. Does it work well with Elementor? Can the flipbook be accessed by a link when using Elementor? Thank you.

    Reply

  12. i want to use this code to limit the use of shortcode
    function myshortcode(){

    $user = wp_get_current_user();
    if ( !in_array( ‘author’, (array) $user->roles ) ) {
    //Run shortcode
    }

    }

    add_shortcode(‘myshortcode’,’myshortcode’);

    but in shortcode.php i am so confused, which part to put into my code. the whole code i guess?

    Reply

  13. We purchased dFlip on Theme Forest August of last year, but it appears to no longer be available for updating on that site anymore. Is it possible to still get updates? I have the item purchase code. If it requires a new purchase, do you have any coupons for previous customers in order to purchase the latest version? Thanks! Wil

    Reply

    • Hi,
      We provide coupons for all our old Customers. Please contact us through the COdecanyon contact form and it will verify your purchase automatically.
      https://codecanyon.net/user/dearhive#contact

      We will provide you a custom coupon that you can use during checkout. If your license has not expired we will provide a 50% coupon plus remain months discount. Else every codecanyon customer will get a 50% discount. And it can be used for a lifetime license too.

      Best,
      Deepak

      Reply

  14. Hi Deepak,

    We have purchased licensed lifetime version of DFlip flipbook pluggin.

    Can you help us know how we can remove Dflip from the code and personalize it?

    Looking forward to hearing from you.

    Reply

  15. I purchased the plugin and it works great

    However, compared to the other FlipBook plugins it would be much appreciated if there was a button on pages and posts that you can select and insert books/categories from a dropdown so as not to copy and paste the shortcodes all the time. I will gladly pay for that feature or some kind of bookshelf feature to manage your books.

    Also for those that hate making the thumbnail image manually, you will love this plugin called “PDF Image Generator”. It is rather old but works great and it will make a thumbnail image of the first page of all your PDF documents. Just remember to untick this option “Hide Generated Images themselves in the Media Library”

    There is also a minor bug with categories – if they are numeric only it will not display at all ie: “2017” will not work but “2017 Editions” fixed the issue

    Reply

    • Hi Pierre,

      Thanks for your suggestions and feedback. We will look into these possibilities of improving the plugin.

      Thanks again

      Reply

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