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FAQs & Issues

2 min read

How do I get faster support and help? #

We recommend using the contact form on our premium support page or the contact form on our WordPress Support Forum. You can also leave a comment in the comment section below, but that will be a bit slower and has a limitation with sharing extra info like screenshots and private information like website URL.

Before contacting us, please make sure that you:

  1. Read the documentation carefully,
  2. See this Support FAQs

If you didn’t find the answer to your problem, please ask your question on the item discussion page or send us a private message from the support contact form and we will reply via email.

IMPORTANT! 
For fast troubleshooting, please send us detailed information about the issue. Also, make sure that you send us your site URL where you are using/want to add the flipbook. Please note, that we cannot troubleshoot efficiently from screen-shots.

Please wait some time until we respond (usually in 24 – 48 hours).

Customization #

How to change thumb size for lightbox popups? #

You can change the thumb size by using Custom CSS. We recommend using Theme Customizer -> Additional CSS section for adding Custom CSS.

._df_thumb{
    width:240px;
    height:360px;
}

How to show thumb title without hover? #

Normally thumb titles are displayed on hover. It can be changed to auto with Custom CSS. We recommend using Theme Customizer -> Additional CSS section for adding Custom CSS.

._df_thumb ._df_book-title, ._df_thumb .df-book-title {
    opacity: 1;
    bottom: 0;
}

How to change the color of links in the flipbook? #

The links in the PDF are auto-detected and highlighted in yellow as default. To change the color you can either make the highlight transparent to hide the yellow highlight or change the color to another. We recommend using Theme Customizer -> Additional CSS section for adding Custom CSS.

/* Make the highlight transparent - no color */

section.linkAnnotation a, a.linkAnnotation, a.customLinkAnnotation, .customHtmlAnnotation, .customVideoAnnotation{
    opacity:0 !important; 
}
/* Make the highlight color red */

section.linkAnnotation a, a.linkAnnotation, a.customLinkAnnotation, .customHtmlAnnotation, .customVideoAnnotation{ 
    background-color: red !important; 
}

Custom Buttons(Pro) #

You can create your own buttons by using the ‘custom’ type shortcode. Example:

[dflip id="123" type="custom"]Your button shortcode goes here[/dflip]

[dflip id="123" type="custom"]<div class="custom-button">My Button</div>[/dflip]

[dflip id="123" type="custom"][button-shortcode]My button[/button-shortcode][/dflip]

Demo:

Your button shortcode goes here

Custom Links(Pro) #

You can create your own link by using the ‘link’ type shortcode. Example:

[dflip id="91" type="link"]Click this link[/dflip]

Demo:  Click this link to open flipbook    

How to disable Zoom in Flipbook?(Pro) #

There are two types of zoom available in dFlip Flipbook Plugin and both types can be changed as per requirement.

  1. Disable Zoom on Mouse Scroll: This can be disabled using the dFlip Books -> Settings -> Enable Zoom on Scroll setting. This enabled and disabled the zoom effect on the mouse scroll. To disable zoom on mouse scroll set the value to False.
  2. Disable Zoom Buttons: This option will hide the Zoom-In and Zoom-Out buttons. To do so, under dFlip Books -> Settings -> HideControls add zoomIn, zoomOut into the textBox. Make sure the control names are separated by commas and in the exact letter case.

How to disable Share in Flipbook?(Pro) #

To do so, under dFlip Books -> Settings -> HideControls add share into the textBox. Make sure the control names are separated by commas and in the exact letter case.

185 thoughts on “FAQs & Issues”

  1. Is it possible to add clickable URL links to the flipbook?
    EXAMPLE: My magazine has ads, and I want viewers to click on the ad and be re-directed to the advertiser’s website.

    Reply

    • We suggest adding the ads inside the PDf using PDf editor or while exporting your document as PDF.
      Then those will work as a link in flipbooks too.
      Note: links require a full version of DearFlip to work.

      Reply

    • Hi Sagar,
      Our plugin is to display PDFs in a flipbook format, and will focus on that. It doesn’t have anything regarding WooCommerce so far.

      Best,
      DearHive

      Reply

  4. The plugin was working just fine but then all of a sudden is now giving this loading error that says “Please wait while flip book is loading. For more related info FAQs and issues”.

    Thanks,

    Reply

  6. Hello,
    I love this plugin. So easy to use for admins and end users!

    Question re display of a set of books within a category.
    The Title of the book is only available on hover over the thumbnail image. We would like to see the Title UNDER the image as part of the display instead of only on hover. As a temporary measure, I’ve edited each image and added text at the bottom of the image but this is a time-consuming process and it would be preferable to have the system show the Title under the image.

    Please see this example: https://focis.org.au/sandbox/focis-newsletter-as-a-flipbook/

    I’ve looked at the CSS but have not been able to work out what changes would be needed to have the Title appear under the image.

    Please help.

    Thanks, Tom O’Dea

    Reply

  7. Hello..
    Dflip is one of the best pdf book to use on wordpress..
    But i want to disable download pdf menu.. how can i do that?
    thanks

    Reply

    • It’s available in the Layout section of the individual flipbook post.

      If you are using Premium version you can disable it site-wide using Global Settings

      Reply

  9. Hello,
    I have a couple of questions –

    1) It’s mentioned in the docs that dflip prefix is being used but I installed the lite version and I see the prefix “dearflip” being used. Is it possible to change this?

    2) Can the loading text be changed? While the flipbook is being loaded it again mentions “dearflip loading..” Can this text be customized?

    Reply

    • Hi,
      -dflip was default prefix before, after the name of the plugin was renamed, it’s now -dearflip.
      dflip was shorthand of DearFlip brand and was hard to read and remember.
      We are updating the docs and plugins with this new name.

      The loading text and prefix are global settings that can be changed with the premium version – Under Global Settings.
      WordPress doesn’t allow to display premium features in lite version and we had to remove the pages.
      Lite version is to display the capabilities and working of dearFlip plugin so that people can test before purchasing.

      Read more at:
      https://wordpress.dearflip.com/docs/free-vs-premium/
      https://wordpress.org/plugins/3d-flipbook-dflip-lite/

      Best,
      Deip

      Reply

  10. I’m suddenly receiving an error upon flipbook load that reads “Please wait while flipbook is” – I’ve reuploaded the media file, cleared all caches, and updated the plugin with no success.

    Reply

    • Hi,

      We had a look at your site.

      You had updated to WordPress 5.5, and that release had a requirement from all plugins that they need to update their jQuery compatibility.
      Many plugins haven’t and that is resulting in other plugins execution issues.

      Please check your site for errors and update those plugin versions that don’t comply with WordPress 5.5

      This can be helpful until those plugins are updated:
      https://wordpress.org/plugins/enable-jquery-migrate-helper/

      Best,
      Deip

      Reply

  11. Hi,

    I have added a deep link URL (taken from the share button on my flip book) to a button on my web page. When the user clicks the button my flip book is opened in the lightbox overlay mode as normal. However, if the flip book is then closed (using the normal ‘X’ in the top right corner of the overlay) and the user tries to click the button again to re-open, then the flip book will not open again. It simply appears as though the button does nothing.

    The work-around I have at the moment is to make the button open the flip book in a new window. This works every time with no issue. I would prefer, however, to not force the user into a new window each time they open the flip book.

    Any advice on this?

    Best,
    Michael

    Reply

  12. Hi,
    how to set up Dflipbook to handle different page sizes within a PDF?
    I use it for a magazine archive, and the cover is A4, the inner page pairs (!) are landscape A3. Your viewer displays these A3 pages warped into portrait A4.
    Poked page display settings, no result.
    What is your advise?

    Reply

  13. Hi,

    I have a page that uses tabs, and each tab shows one book.

    Only the first shown tab loads the book in the right size, the rest of the tabs show a small thumbnail and need to be clicked to load as the proper size.

    https://new.baz.bg/нормативни-документи/

    Can you please advise if there is anything that can be done to ensure all books are loaded in the proper size?

    Thank you for your support!

    Best,
    Dimitar

    Reply

    • Hi,
      Tabs don’t provide size to their content when they are hidden. When the content changes to the visible state, other elements are re-aligned and resized normally by the browser. But, complex canvas elements cannot. They need re-calculations from code.
      Tab change cannot be detected by third-party code unless they fire some events. This leads to an unknown state for flipbook and they can’t resize.

      Since you are using different tabs to display different flipbooks, We suggest using popups provided by DearFlip.
      Have a look at how you can open different flipbooks with different thumbs:
      https://wordpress.dearflip.com/flipbook-examples/

      With the full version, you can use tab like links to open flipbooks too!

      Plus, using multiple embedded mode on a page is not recommended. Because they all load with page load and make the page slow, Use lightboxes.

      Best,
      Deip

      Reply

      • Thanks for the quick and thorough reply, Deip!

        I decided to instead show them as buttons by adding the type=”button” condition, but for some reason, it just loaded all files as books instead of buttons.

        Thus, I created a separate page for each document, which solved the issue 🙂

        Regards,
        Dimitar

        Reply

  14. Is it possible to add a search function to the PDF? So that you can type a specific word and it brings you to a specific page with those words?

    Thanks!

    Reply

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