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FAQs & Issues

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How do I get faster support and help? #

We recommend using the contact form on our premium support page or the contact form on our WordPress Support Forum. You can also leave a comment in the comment section below, but that will be a bit slower and has a limitation with sharing extra info like screenshots and private information like website URL.

Before contacting us, please make sure that you:

  1. Read the documentation carefully,
  2. See this Support FAQs

If you didn’t find the answer to your problem, please ask your question on the item discussion page or send us a private message from the support contact form and we will reply via email.

IMPORTANT! 
For fast troubleshooting, please send us detailed information about the issue. Also, make sure that you send us your site URL where you are using/want to add the flipbook. Please note, that we cannot troubleshoot efficiently from screen-shots.

Please wait some time until we respond (usually in 24 – 48 hours).

Customization #

How to change thumb size for lightbox popups? #

You can change the thumb size by using Custom CSS. We recommend using Theme Customizer -> Additional CSS section for adding Custom CSS.

._df_thumb{
    width:240px;
    height:360px;
}

How to show thumb title without hover? #

Normally thumb titles are displayed on hover. It can be changed to auto with Custom CSS. We recommend using Theme Customizer -> Additional CSS section for adding Custom CSS.

._df_thumb ._df_book-title, ._df_thumb .df-book-title {
    opacity: 1;
    bottom: 0;
}

How to change the color of links in the flipbook? #

The links in the PDF are auto-detected and highlighted in yellow as default. To change the color you can either make the highlight transparent to hide the yellow highlight or change the color to another. We recommend using Theme Customizer -> Additional CSS section for adding Custom CSS.

/* Make the highlight transparent - no color */

section.linkAnnotation a, a.linkAnnotation, a.customLinkAnnotation, .customHtmlAnnotation, .customVideoAnnotation{
    opacity:0 !important; 
}
/* Make the highlight color red */

section.linkAnnotation a, a.linkAnnotation, a.customLinkAnnotation, .customHtmlAnnotation, .customVideoAnnotation{ 
    background-color: red !important; 
}

Custom Buttons(Pro) #

You can create your own buttons by using the ‘custom’ type shortcode. Example:

[dflip id="123" type="custom"]Your button shortcode goes here[/dflip]

[dflip id="123" type="custom"]<div class="custom-button">My Button</div>[/dflip]

[dflip id="123" type="custom"][button-shortcode]My button[/button-shortcode][/dflip]

Demo:

Your button shortcode goes here

Custom Links(Pro) #

You can create your own link by using the ‘link’ type shortcode. Example:

[dflip id="91" type="link"]Click this link[/dflip]

Demo:  Click this link to open flipbook    

How to disable Zoom in Flipbook?(Pro) #

There are two types of zoom available in dFlip Flipbook Plugin and both types can be changed as per requirement.

  1. Disable Zoom on Mouse Scroll: This can be disabled using the dFlip Books -> Settings -> Enable Zoom on Scroll setting. This enabled and disabled the zoom effect on the mouse scroll. To disable zoom on mouse scroll set the value to False.
  2. Disable Zoom Buttons: This option will hide the Zoom-In and Zoom-Out buttons. To do so, under dFlip Books -> Settings -> HideControls add zoomIn, zoomOut into the textBox. Make sure the control names are separated by commas and in the exact letter case.

How to disable Share in Flipbook?(Pro) #

To do so, under dFlip Books -> Settings -> HideControls add share into the textBox. Make sure the control names are separated by commas and in the exact letter case.

185 thoughts on “FAQs & Issues”

    • Hi,
      We don’t store user name password, yeah but you could use some membership plugins and then protect the files and page from unwanted access.

      Best,
      DearHive

      Reply

    • Hi,
      You can create multiple PDF flipbooks with the plugin on a single site.
      The demo(lite) version is limited to 30 pages, while the premium(full) version has no such limit.

      Reply

    • Hi,
      DFlip uses PDF.js library for PDF rendering. PDF.JS cannot auto-convert text to links, so the links are needed to be defined in PDFs.
      Some Desktop readers might auto-convert those text to links, but those are actually just text.

      We recommend explicitly defining and creating links so that the PDF will work properly in other readers too.

      Best,
      DearHive

      Reply

    • Hi,

      You might be using Adobe PDF reader, that automatically converts text to links – even if the links are not declared.
      That will give a misconception that the link was created.

      In-reality: if the links were created they would be supported by all readers- even those who don’t support auto conversion of text to links.
      As explained before, we use PDF.js for rending PDF and they don’t support auto conversion of links.

      We checked your PDF file by downloading and opening in Adobe Reader, the text is converted to links, but not in other readers. Mail links on Page 2. If you disable that feature in Adobe Reader, then those links won’t be there.

      Please download Mozilla Firefox and open the PDF in that browser. If the links are working in Mozilla Firefox too then let us know. if they are not working there too, please define your links.
      Please remember web PDF readers are not as advanced and powerful as desktop readers.

      Other PDF readers that don’t support auto-link conversion:
      https://mozilla.github.io/pdf.js/web/viewer.html

      Related Case:
      https://github.com/mozilla/pdf.js/issues/9224

      That PDF file doesn’t actually contain any links, but just standard text.

      Such “links” can work in e.g. Adobe Reader, but only if you have enabled automatic creation of hyperlinks (this setting seems to default to on).

      https://github.com/mozilla/pdf.js/issues/3172

      How to Disable Auto link creation in Adobe Reader:
      Menu -> Edit -> Preferences -> General -> “Create Links from URLs” -> disable that option

      Best,
      DearHive

      Reply

  10. Hello, I bought this plugin and it doesn’t work on my site. The message is as follows: The package could not be installed. No valid plugins found.

    The plugin installation has failed.

    Reply

  11. Deep-linking to a certain page won’t work for me. I get the link from the share button including the page number, but when I paste that URL to a new browser window, the flipbook always opens the first page.

    Also, I couldn’t find out how to open the flipbook in ‘lightbox mode’. Do I have to set this in the shortcode? Maybe this could solve the problem?

    Thanks for any advice!

    Reply

    • Hi,
      If you have premium access you can get beta updates that have fixes for that issue and are yet under release pipeline.

      Best,
      DearHive

      Reply

  13. Hi,

    is it possible to add a link to a menu? I’m trying to do it but I can’t put a shortcode to URL field

    Thanks in advance!

    Reply

  14. Hello !
    my pdf files are in a folder protected by an htaccess

    Require all denied

    Do you have a solution ?
    thank you
    Best regards

    Reply

    • Hi,

      Lightbox/popups are already built into DearFlip. You can use them.
      [dflip id="123" type="thumb"][/dflip]
      We don’t recommend using third-party lightboxes, as they cannot provide proper resizing updates to the flipbook and won’t work properly.

      Best,
      Deip

      Reply

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